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Sales: Psychology of Customers

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32 STUDENTS

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Sales: Psychology of Customers Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Sales: Psychology of Customers Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

  • Accredited by CPD
  • Instant e-certificate and hard copy dispatch by next working day
  • Fully online, interactive course with Professional voice-over
  • Self paced learning and laptop, tablet, smartphone friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Sales: Psychology of Customers Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £5.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

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Accreditation

All of our courses, including this Sales: Psychology of Customers Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Course Curriculum

The detailed curriculum outline of our Sales: Psychology of Customers Course is as follows:

  • Promotional video
  • Introduction
  • Don’t buy this unless…
  • What are we, if not salespeople?
  • Good and bad salespeople
  • Commercial realities
  • Dysfunctional selling has led to dysfunctional buying
  • Who is your ‘Avatar’?
  • Your customer’s journey
  • Section 2 lecture 1: Introduction to ASK
  • Section 2 Lecture 2: The Marketing Function
  • S2 L3 The Hunter
  • S2 L4 Referrals
  • S2 L5 How your marketing ‘lands’ with your customer
  • S2 L6 Leveraging your contacts
  •  S3 L1
  • S3 L2 The Decision Making Unit (DMU)
  • S3 L3 The value of VALUE
  • S3 L4
  • S3 L5 Customer Care – a conversation (not a ‘sale’)
  • S3 L6
  • S3 L7
  • S3 L8 How to get back IN with a client
  • S4 L1 Introduction the the K or KEEP element
  • S4 L2 Your authority
  • S4 L3
  • S4 L4 NON sales contact
  • S4 L5 Why ASKING for referrals works so well
  • S5 L1

Course Curriculum

Introduction
Promotional video 00:03:00
Introduction 00:05:00
Don’t buy this unless… 00:03:00
What are we, if not salespeople? 00:04:00
Good and bad salespeople 00:04:00
Commercial realities 00:04:00
Dysfunctional selling has led to dysfunctional buying 00:03:00
Who is your ‘Avatar’? 00:05:00
Your customer’s journey 00:05:00
Introducing A.S.K - concentrating on 'A' for ATTRACT.
Section 2 lecture 1: Introduction to ASK 00:05:00
Section 2 Lecture 2: The Marketing Function 00:06:00
S2 L3 The Hunter 00:06:00
S2 L4 Referrals 00:06:00
S2 L5 How your marketing ‘lands’ with your customer 00:05:00
S2 L6 Leveraging your contacts 00:04:00
Section 3 The 'S' of A.S.K. - SERVING
S3 L1 00:04:00
S3 L2 The Decision Making Unit (DMU) 00:04:00
S3 L3 The value of VALUE 00:05:00
S3 L4 00:06:00
S3 L5 Customer Care – a conversation (not a ‘sale’) 00:07:00
S3 L6 00:04:00
S3 L7 00:04:00
S3 L8 How to get back IN with a client 00:06:00
Section 4 The K of A.S.K
S4 L1 Introduction the the K or KEEP element 00:06:00
S4 L2 Your authority 00:05:00
S4 L3 00:06:00
S4 L4 NON sales contact 00:05:00
S4 L5 Why ASKING for referrals works so well 00:04:00
Section 5 ...And lastly...
S5 L1 00:01:00
Sales: Psychology of Customers
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Instructors

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Adam Miles
32 STUDENTS ENROLLED