Name: Sales Management- Key Account Managers Training
Price: 20 GBP
Rating: 4.7 (11 reviews)

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Curriculum

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Sales Management- Key Account Managers Training teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Sales Management- Key Account Managers Training Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features of the Sales Management- Key Account Managers Training Course

Our trusted, high quality and affordable Sales Management- Key Account Managers Training Course trains individuals to become experts in their field.

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Sales Management- Key Account Managers Training Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Accreditation

All of our courses are fully accredited. The content of the Sales Management- Key Account Managers Training Course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Certification

Once you’ve successfully completed your Sales Management- Key Account Managers Training Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £5.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Curriculum

The detailed curriculum outline of our Sales Management- Key Account Managers Training
Course is as follows:

Module 01: Understanding the Talk

Types of Sales
Common Sales Approaches
Glossary of Common Terms

Module 02: Getting Prepared to Make the Call

Identifying Your Contact Person
Performing a Needs Analysis
Creating Potential Solutions

Module 03: Creative Openings

A Basic Opening for Warm Calls
Warming up Cold Calls
Using the Referral Opening

Module 04: Making Your Pitch

Features and Benefits
Outlining Your Unique Selling Position
The Burning Question That Every Customer Wants Answered

Module 05: Handling Objections

Common Types of Objections
Basic Strategies
Advanced Strategies

Module 06: Sealing the Deal

Understanding When It’s Time to Close
Powerful Closing Techniques
Things to Remember

Module 07: Following Up

Thank You Notes
Resolving Customer Service Issues
Staying in Touch

Module 08: Setting Goals

The Importance of Sales Goals
Setting SMART Goals

Module 09: Managing Your Data

Choosing a System That Works for You
Using Computerized Systems
Using Manual Systems

Module 10: Using a Prospect Board

The Layout of a Prospect Board
How to Use Your Prospect Board
A Day in the Life of Your Board

Module 11: Selling in Multiple Channels

Module 12: Consumer Rights Act

Introduction
The Key Rights Held by the Customer
- The Return of Faulty Goods
- Goods That Cannot Be Repaired
- Considerable Period of Time
- A Failed Repair
- Limits to Delivery Times
What You Are Allowed to Do as a Trader
- Offer a Refund or Replacement
- Offer a Reduction in a Refund After Six Months
- Products Must Match The Description
- Mistake with the Price
- Responsibility of Delivering a Product
How to Handle Issues with Customers
- Listen Issues
- Customer’s Want
- Explain the Legal Aspect
- Show the Legal Viewpoint
- Display the Store Policies
The Legal Side of Things and Getting Help
Summary
Assessment

Module 13: Retail Psychology

Introduction
The Basics of the Psychology of the Store
What You Are Trying to Achieve with Psychology
- Making People Feel as If You are Their Best Friend
- The Use of Reusable Bags
- The Use of Seats
- The Compromise Price Effect
- The Left Digit Effect
- Using Cheap Items to Get People in The Door
- The Concept of the Treasure Hunt
- The Concept of the Accessory
How Effective Psychology Can be in the Success of your Store
What your Store Would Be Like without Psychology
Summary
Assessment

Module 14: The Importance of Communicating with Customers

Introduction
What We Mean by Communication
How to Talk to Customers
- Do Not Get too Close and Personal
- Do Not be Over the Top With Details
- Watch Your Body Language
- Watch How You Speak
- Never Raise Your Voice
- Be Friendly
- Talk At A Normal Speed
How to Deal with Unhappy Customers
- Be Calm
- Listen to Them
- Talk Clearly and Go Over the Problem
- Do Not Get Defensive
- Apologise for Them Feeling That Way
The Key Information to Provide your Customers

Course Curriculum

Module 1: Understanding the Talk
	Understanding the Talk	00:11:00
Module 2: Getting Prepared to Make the Call
	Getting Prepared to Make the Call	00:07:00
Module 3: Creative Openings
	Creative Openings	00:07:00
Module 4: Making Your Pitch
	Making Your Pitch	00:09:00
Module 5: Handling Objections
	Handling Objections	00:09:00
Module 6: Sealing the Deal
	Sealing the Deal	00:11:00
Module 7: Following Up
	Following Up	00:14:00
Module 8: Setting Goals
	Setting Goals	00:09:00
Module 9: Managing Your Data
	Managing Your Data	00:09:00
Module 10: Using a Prospect Board
	Using a Prospect Board	00:11:00
Module 11: Selling in Multiple Channels
	Selling in Multiple Channels	00:22:00
Module 12: Consumer Rights Act
	Consumer Rights Act	00:17:00
Module 13: Retail Psychology
	Retail Psychology	00:14:00
Module 14: The Importance of Communicating with Customers
	The Importance of Communicating with Customers	00:18:00
Module 15: The Sales Process and Dealing with Customers at the Checkout
	The Sales Process and Dealing with Customers at the Checkout	00:10:00
Mock Exam
	Mock Exam – Sales Management- Key Account Managers Training	00:20:00
Final Exam
	Final Exam – Sales Management- Key Account Managers Training	00:20:00