Name: Principles of Communication
Price: 25 GBP
Rating: 4.9 (9 reviews)

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Curriculum

This Principles of Communication Course is designed to provide business professionals and anyone looking to master key communication techniques, with the skills to communicate effectively in the workplace and improve their personal and professional relationships.

This Principles of Communication Training Course explores the art of effective communication, taking you through the various forms of communication and different ways in which we communicate, depending on the environment we’re in. You will learn how to master small talk and become a better conversationalist, read others’ body language, and much more.

Throughout this Principles of Communication Training Course, we will also explore ways to overcome barriers to communication, equipping you with the skills and confidence to impress in public speaking, overcome interview anxiety and generally become more eloquent in your speech.

Sneak Peek of The Principles of Communication Course

Who Should Take The Principles of Communication Course

This Principles of Communication Course is ideal for those who want to sharpen their communication skills in the workplace, as well as those looking to improve their personal relationships, which applies to:

Sales Managers
HR Assistants
Business Owners & Entrepreneurs
Public Speakers

Learning Outcomes

By the end of the Principles of Communication Online Course, learners will be able to:

Communicate effectively in a business and non-business environment
Reduce communication barriers in the workplace and beyond
Apply the techniques learned in this course to enhance their conversational skills
Strengthen working and personal relationships through powerful communication
Speak with clarity, confidence and eloquence in group discussions
Identify the different forms of communication and ways of communicating

Certification

Once you’ve successfully completed your Principles of Communication Online Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £5.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Contents

Module 01: Introduction to Office Administration

What does an Office Administrator Do?
What are the Requirements for being a Successful Office Administrator

Education
Training
Certificate

Essential Skills for an Office Administrator
How to Become an Office Administrator
Key Challenges of an Office Administrator
Summary
Assessment

Module 02: Skills of an Effective Administrator

Introduction
Three Skills Approach
- Technical Skills
- Human Skills
- Conceptual Skills

Tips on How to Develop These Skills
- Technical Skills
- Human Skills
- Conceptual Skills
Summary
Assessment

Module 03: Communication Skills

Components of Communication Process
Effective Listening Skills
Verbal Communication

Written Communication
Oral Communication

Non-Verbal Communication
Body Language in Communication
Summary
Assessment

Module 04: Remove the Clutter

Just Do it
You Don’t Have to Keep Everything
Three Boxes: Keep, Donate, and Trash
A Place for Everything and Everything in its Place

Module 05: Prioritize

Write It Down
Urgent/Important Matrix
Divide Tasks
80/20 Rule

Module 06: Scheduling Your Time

Have a Master Calendar
Setting Deadlines
Remove or Limit the Time Wasters
Coping With Things Outside of Your Control

Module 07: To Do Lists

Use a Day Planner
Finish What You Start
Focus on the Important
Do Quick Tasks Immediately

Module 08: Paper and Paperless Storage

Find a System that Works for You
Make It Consistent
Make it Time Sensitive
Setting up Archives

Module 09: Organization in Your Work Area

Keeping Items Within Arm’s Reach
Only Have Current Projects on Your Desk
Arranging Your Drawers
Organize to Match Your Workflow

Module 10: Tools to Fight Procrastination

Eat That Frog!
Remove Distractions
Give Yourself a Reward
Break Up Large Tasks

Module 11: Organizing Your Inbox

Setting Delivery Rules
Folder and Message Hierarchy
Deal With Email Right Away
Flag and Highlight Important Items

Module 12: Avoid the Causes of Disorganization

Keeping Everything
Not Being Consistent
Not Following a Schedule
Bad Habits

Module 13: Discipline is the Key to Stay Organized

Stay Within Your Systems
Learn to Say No
Have Organization Be Part of Your Life
Plan for Tomorrow, Today

Module 14: Negotiation Techniques

Basic Types of Negotiations
Phases of Negotiation
Negotiation Techniques
Strategies for Identifying Mutual Gain
Effective Negotiation Practise
Negotiation on Behalf of Others
Summary
Assessment

Module 15: Conflict Management

Definition of Conflict
Benefits of Confrontation
Prevention of Conflicts
Anger Management
Conflict Resolution Techniques
Summary
Assessment

Module 16: Stress Management

Definition of Stress
Meaning of Stress
Understanding Stress
How Stress Arises?
Different Strategies to Manage stress
Tips and Tricks for Stress Management
Summary
Assessment

Course Curriculum

Principles of Communication
	Introduction to Office Administration	00:16:00
	Skills of an Effective Administrator	00:17:00
	Communication Skills	00:20:00
	Remove the Clutter	00:09:00
	Prioritize	00:06:00
	Scheduling Your Time	00:07:00
	To Do Lists	00:07:00
	Paper and Paperless Storage	00:07:00
	Organization Your Work Area	00:06:00
	Tools to Fight Procrastination	00:07:00
	Organizing Your Inbox	00:07:00
	Avoid the Causes of Disorganization	00:07:00
	Discipline is the Key to Stay Organized	00:07:00
	Negotiation Techniques	00:16:00
	Stress Management	00:36:00