Name: Hotel Management and Security Operations
Price: 20 GBP
Rating: 4.8 (10 reviews)

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Curriculum

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Security Operations and Hotel Management Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Security Operations and Hotel Management Training Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth Security Operations and Hotel Management Training Course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this Security Operations and Hotel Management Course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features of the Security Operations and Hotel Management Online Course :

Our trusted, high quality and affordable Security Operations and Hotel Management Online Course trains individuals to become experts in their field.

Sneak Peek of The Security Operations and Hotel Management Course

Who Should Take The Security Operations and Hotel Management Course

Anyone with a knack for learning new skills can take this Security Operations and Hotel Management Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Accreditation

All of our courses, including this Security Operations and Hotel Management Online Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you’ve successfully completed your Security Operations and Hotel Management Online Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Assessment

At the end of the Security Operations and Hotel Management Course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Course Curriculum

The detailed curriculum outline of our Security Operations and Hotel Management Course is as follows:

Module 01: Introduction to Hospitality Management

Importance of Hospitality
Managing the Delivery of Hospitality

- Management’s Role
- The Service Strategy Statement
- Financial Commitment

Total Quality Management Applications
Developing a Service Management Program

- Guest Cycle
- Moments of Truth in Hotel Service Management
- Employee Buy-in Concept
- Screening Employees Who Deliver Hospitality
- Empowerment
- Training for Hospitality Management
- Evaluating the Service Management Program
- Interfacing with Other Departments in Delivering Hospitality

Customer Relationship Management
Summary
Assessment

Module 02: An Overview of Hotel Industry

Module 03: Management of Housekeeping, Engineering and Security Operations

Housekeeping
Organisation of Housekeeping Department
- Housekeeping Manager
- Floor Supervisor
- Room Attendants
The Functions of the Housekeeping Department
- The Lost and Found Department
- First Aid
- Floral Arrangement
- Laundry Services
- Purchasing
Management of Guest Amenities
Room Status Codes
Managerial Styles
Engineering
Security
Importance of a Security Department
Organisation of a Security Department
In-House Security Departments Versus Contracted Security Services
Room Key Security
Fire Safety
Fire Code General Requirements
Guest Expectations
Fire Safety Plan
Employee Training in Fire Safety
Guest Instruction in Fire Safety
Emergency Communication
Developing the Emergency Communication Plan
Responsibilities of the Front Office
Employee Safety Programmes
Summary
Assessment

Module 04: Management of Service Quality in the Hospitality Industry

Introduction
Quality Management in Hospitality Industry
Hospitality Retail Service Quality
The Five Dimensions of Service
Quality Management and Hospitality Retail Operations
Inspections and Quality Assurance
Quality Advisor’s Visit
Statutory Obligations
Quality Standard Awards in Hospitality Operations
Investors in People
Total Quality Unit Management
Quality Management in Tourism
Caring for Customers in Tourism
Summary
Assessment

Module 05: Customer Satisfaction

Great Expectations
- Defining Your ‘Perfect’ Guest
- Understanding Guests’ Expectations
- How to Attract Your Perfect Guests
Delivering the Dream
- Service Standards
- Consistency is King
- Building Systems
The Extra Mile
- Indulge the Senses
- Know Your Onions
- Surprise and Delight
- Excel with Technology
The Everlasting Review
Wining the Reviews
Summary
Assessment

Module 06: E-Hospitality and Technology

Hospitality and Internet Advances
ICT and Internet Capabilities and Impacts in Hospitality
E-Solutions
Innovations in Hospitality
- Innovation in Electronic Distribution
- Innovation in E-Marketing
Social Media and Hospitality
Conclusions
Summary
Assessment

Course Curriculum

Module 1: Introduction to Hospitality Management
	Introduction to Hospitality Management	00:23:00
Module 2: An Overview of Hotel Industry
	An Overview of Hotel Industry	00:18:00
Module 3: Management of Housekeeping, Engineering and Security Operations
	Management of Housekeeping, Engineering and Security Operations	00:27:00
Module 4: Management of Service Quality in the Hospitality Industry
	Management of Service Quality in the Hospitality Industry	00:20:00
Module 5: Customer Satisfaction
	Customer Satisfaction	00:23:00
Module 6: E-Hospitality and Technology
	E-Hospitality and Technology	00:22:00