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Hospitality Trainer course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Hospitality Trainer course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
Key Features of the Hospitality Trainer Course
Our trusted, high quality and affordable Hospitality Trainer course trains individuals to become experts in their field.
- Accredited by CPD
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with audio voiceover
- Developed by qualified professionals in the field
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
Sneak Peek
Who should take the course
Anyone with a knack for learning new skills can take this Hospitality Trainer course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Accreditation
All of our courses are fully accredited. The content of the Hospitality Trainer course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.
Assessment
At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
Certification
Once you’ve successfully completed your Hospitality Trainer course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Course Curriculum
The detailed curriculum outline of our Hospitality Trainer course is as follows:
- Hotel
- Eco Hotel
- Conference and Resort Hotels
- Boutique Hotel
- Apartment Hotel
- Destination Club
- Motel
- Inn
- Resort
- Bed and Breakfast
- Gratuity
- Summary
- Assessment
- Introduction
- Flexible Employees
- Regular Part-Time Staff
- Casual Staff
- Agency Staff
- The Importance of Planning Ahead
- Future Peaks in Demand
- Holiday Arrangements
- Staff Turnover
- Planned Retirements and Departures on Maternity Leave
- The Job Description
- Describing the Ideal Recruit
- Attracting Candidates
- o Internal Promotions
- o Present Staff
- o Current Staff
- o Notices and Posters on Your Premises
- o Records of Previous Applicants
- o Newspaper
- o Local Radio
- o Job Centres
- o Posters and Notices
- o Direct Mail
- o Universities and Colleges
- o Schools Careers Teachers
- Advertising
- o Attract
- o Interest
- o Desire
- o Action
- Getting Information From the Candidates
- Short – Listing the Candidates
- Selection
- One-to-One Interview
- Two or More Interviewers
- More than One Interview
- Role Plays
- Personality/Aptitude Test
- References
- Selection Interviews
- Prior to the Interview
- During the Interview
- After the Interview
- New Employee Induction Programmes
- On the First Day of Work
- Summary
- Assessment
- Introduction
- The Benefits of Training
- Identifying Training Needs
- The Training Plan
- Carry Out the Training Programme
- Evaluating the Training Undertaken
- Developing a Training Programme
- Identification of Tasks and Job Management Skills
- Preparing Step-by-Step Procedures
- Management Concepts
- Steps in the Training Process
- Preparation: “Get Ready”
- Delivery: “Show Me”
- Methods of Presentation
- Skill Demonstration
- On-the-Job Training
- Role-Playing
- Commercial Videos
- Distance Learning
- Trial and Error: “Let Me Do It”
- Follow-up: “Check My Progress”
- Administering a Training Programme
- Cross-Training
- Developing a Trainer
- Summary
- Assessment
- The Arrival Chronology
- Greeting
- Transition
- Registration
- Check-in
- Determining Methods of Payment
- Completion
- Group Arrivals
- Front Desk Checkout
- Guest Directed Computer Checkout
- Automated Checkout
- Front Office Operations
- Communications
- Staffing
- Value-Added Services
- Operations Administration
- Summary
- Assessment
- Housekeeping
- Organisation of Housekeeping Department
- Housekeeping Manager
- Floor Supervisor
- Room Attendants
- The Functions of the Housekeeping Department
- The Lost and Found Department
- First Aid
- Floral Arrangement
- Laundry Services
- Purchasing
- Management of Guest Amenities
- Room Status Codes
- Managerial Styles
- Engineering
- Security
- Importance of a Security Department
- Organisation of a Security Department
- In-House Security Departments Versus Contracted Security Services
- Room Key Security
- Fire Safety
- Fire Code General Requirements
- Guest Expectations
- Fire Safety Plan
- Employee Training in Fire Safety
- Guest Instruction in Fire Safety
- Emergency Communication
- Developing the Emergency Communication Plan
- Responsibilities of the Front Office
- Employee Safety Programmes
- Summary
- Assessment
- Food and Beverage Management
- Kitchen
- Food Operations
- Bars
- Stewarding Department
- Catering Department
- Position Profile
- Catering Event Order
- Catering Coordinator
- Catering Services Manager
- Room Service/In-Room Dining
- Sustainable Food and Beverage Operations
- Trends in Lodging Food and Beverage Operations
- Summary
- Assessment
- Introduction
- Quality Management in Hospitality Industry
- Hospitality Retail Service Quality
- The Five Dimensions of Service
- Quality Management and Hospitality Retail Operations
- Inspections and Quality Assurance
- Quality Advisor’s Visit
- Statutory Obligations
- Quality Standard Awards in Hospitality Operations
- Investors in People
- Total Quality Unit Management
- Quality Management in Tourism
- Caring for Customers in Tourism
- Summary
- Assessment
- Strategy in Marketing
- Marketing Role of GTA
- Market Research
- Promotional Activities
- Advertisement
- Audio-Visual and Printed Material
- Brochures
- Posters
- Collateral Material
- Video Promotion
- Manual or Directory
- Direct Mail
- Travel Writers
- Familiarisation Trips
- Shows and Exhibitions of Travel Trade
- Special Promotions
- Representative Offices Abroad
- Other Public Relations Activities
- Measuring Promotional Effectiveness
- Objective and Outcomes of Marketing
- Objective
- Marketing Activities
- Summary
- Assessment
- Great Expectations
- Defining Your ‘Perfect’ Guest
- Understanding Guests’ Expectations
- How to Attract Your Perfect Guests
- Delivering the Dream
- Service Standards
- Consistency is King
- Building Systems
- The Extra Mile
- Indulge the Senses
- Know Your Onions
- Surprise and Delight
- Excel with Technology
- The Everlasting Review
- Wining the Reviews
- Summary
- Assessment
- Hospitality and Internet Advances
- ICT and Internet Capabilities and Impacts in Hospitality
- E-Solutions
- Innovations in Hospitality
- Innovation in Electronic Distribution
- Innovation in E-Marketing
- Social Media and Hospitality
- Conclusions
- Summary
- Assessment
Course Curriculum
| Module 01: An Overview of Hotel Industry | |||
| An Overview of Hotel Industry | 00:18:00 | ||
| Module 02: The Process of Selection and Recruitment in Hospitality Industry | |||
| The Process of Selection and Recruitment in Hospitality Industry | 00:21:00 | ||
| Module 03: The Process of Development and Training in Hospitality Industry | |||
| The Process of Development and Training in Hospitality Industry | 00:24:00 | ||
| Module 04: Management of Front Office Operations | |||
| Management of Front Office Operations | 00:19:00 | ||
| Module 05: Management of Housekeeping, Engineering and Security Operations | |||
| Management of Housekeeping, Engineering and Security Operations | 00:27:00 | ||
| Module 06: Management of Food and Beverage Operations | |||
| Management of Food and Beverage Operations | 00:20:00 | ||
| Module 07: Management of Service Quality in Hospitality Industry | |||
| Management of Service Quality in Hospitality Industry | 00:20:00 | ||
| Module 08: Marketing in Travel and Tourism Business | |||
| Marketing in Travel and Tourism Business | 00:24:00 | ||
| Module 09: Customer Satisfaction | |||
| Customer Satisfaction | 00:23:00 | ||
| Module 10: E-Hospitality and Technology | |||
| E-Hospitality and Technology | 00:22:00 | ||
| Mock Exam | |||
| Mock Exam – Hospitality Trainer | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Hospitality Trainer | 00:20:00 | ||
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- Original price was: £125.00.£20.00Current price is: £20.00. ex Vat
- 1 year
- Level 2
- Course Certificate
- 4 hours, 18 minutes Gift this course
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