Hospitality Management Level 2

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This Hospitality Management Level 2 course is an in-depth training course for new managers and aspiring professionals in the field of hospitality and tourism. Designed by experts, it provides practical guidance and specialist knowledge on topics such as housekeeping, catering, front office operations, quality of service and staff training requirements.

This Hospitality Management training will develop your understanding of the hospitality industry and its main areas, covering the different types of hotels and hospitality roles in detail. It will show you how to oversee all hotel operations, and design an effective service management program that incorporates safety, security, quality and modern technology.

By the end of the course, you will have all the necessary skills and knowledge to become a successful Hotel Manager, with a recognised qualification to kickstart your career. Study on a part-time or full-time basis and gain instant certification on completion!

Sneak Peek Of Hospitality Management Level 2 Course

Who Should Take This Training Course

This Hospitality Management online course is ideal for anyone who works in or aspires to work in this sector, which includes the following professions:

  • Hospitality Manager
  • Hotel Manager
  • Housekeeping Manager
  • Catering Manager


Once you’ve successfully completed your level 2 Hospitality Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.


Learning Outcomes Of Hospitality Management Level 2 Course

By the end of the course, learners will be able to:


At the end of this Hospitality Management online course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.


All of our courses are fully accredited. The content of the Hospitality Management Level 2 is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.

Course Curriculum

In module one, we will learn about the role of management in delivering hospitality, as well as the principles of customer relationship management. It includes step-by-step guidance on how to develop a service management program.

In module two, we will explore the hotel industry in detail and gain in-depth knowledge of the different types of hotels and their characteristics.

In module three, we will develop an in-depth understanding of recruitment in the hospitality industry, taking an in-depth of the selection and recruitment process. It includes strategies and best practice for attracting candidates, advertising, and interviewing. 

In module four, we will learn about the process of development and training in the hospitality industry, from how to identify training needs, to developing a training programme. 

In module five, we will explore front office management operations such as value-added services, front desk checkout, registration, communications and staffing. 

In module six, we will develop our knowledge of the functions of the housekeeping department and main housekeeping duties, covering security management and safety procedures. It also explores the role of the housekeeping manager, floor supervisor, and room attendants. 

In module seven, we will learn about food and beverage management, covering kitchen maintenance, the role of the catering department, room service, and other key topics.

In module eight, we will learn the secrets to successful quality management in the hospitality and tourism industry, exploring the five dimensions of service and quality standards.

In module nine, we will explore different marketing strategies in the travel and tourism industry, with step-by-step guidance on how to conduct marketing research to measuring promotional effectiveness.

In module ten, we will familiarise with the different types of accounts at the front desk, learning about the basic principles of accounting and other key topics.

In module eleven, we will gain in-depth knowledge of the different ways to enhance the customer experience, from how to define your “perfect guest”,  

to understand guest expectations.

In this final module, we will learn about the technology used in the hospitality industry, exploring technological innovations in this field, as well as how social media plays a role in hospitality.

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