Hospitality Management and Front Office Operations

In module one, we will learn about the role of management in delivering hospitality, as well as the principles of customer relationship management. It includes step-by-step guidance on how to develop a service management program.

In module two, we will explore the hotel industry in detail and gain in-depth knowledge of the different types of hotels and their characteristics.

In module three, we will develop an in-depth understanding of recruitment in the hospitality industry, taking an in-depth of the selection and recruitment process. It includes strategies and best practice for attracting candidates, advertising, and interviewing. 

In module four, we will learn about the process of development and training in the hospitality industry, from how to identify training needs, to developing a training programme. 

In module five, we will explore front office management operations such as value-added services, front desk checkout, registration, communications and staffing. 

In module six, we will develop our knowledge of the functions of the housekeeping department and main housekeeping duties, covering security management and safety procedures. It also explores the role of the housekeeping manager, floor supervisor, and room attendants. 

In module seven, we will learn about food and beverage management, covering kitchen maintenance, the role of the catering department, room service, and other key topics.

In module eight, we will learn the secrets to successful quality management in the hospitality and tourism industry, exploring the five dimensions of service and quality standards.

In module nine, we will explore different marketing strategies in the travel and tourism industry, with step-by-step guidance on how to conduct marketing research to measuring promotional effectiveness.

In module ten, we will familiarise with the different types of accounts at the front desk, learning about the basic principles of accounting and other key topics.

In module eleven, we will gain in-depth knowledge of the different ways to enhance the customer experience, from how to define your “perfect guest”,  

to understand guest expectations.

In this final module, we will learn about the technology used in the hospitality industry, exploring technological innovations in this field, as well as how social media plays a role in hospitality.