Hospitality Management and Front Office Operations

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Hospitality Management and Front Office Operations course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Hospitality Management and Front Office Operations course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features of the Hospitality Management and Front Office Operations Course :

Our trusted, high quality and affordable Hospitality Management and Front Office Operations course trains individuals to become experts in their field.

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Hospitality Management and Front Office Operations course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.


All of our courses, including this Hospitality Management and Front Office Operations course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.


Once you’ve successfully completed your Hospitality Management and Front Office Operations course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.


Learning Outcomes

By the end of the course, learners will be able to:


At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Course Curriculum

In module one, we will learn about the role of management in delivering hospitality, as well as the principles of customer relationship management. It includes step-by-step guidance on how to develop a service management program.

In module two, we will explore the hotel industry in detail and gain in-depth knowledge of the different types of hotels and their characteristics.

In module three, we will develop an in-depth understanding of recruitment in the hospitality industry, taking an in-depth of the selection and recruitment process. It includes strategies and best practice for attracting candidates, advertising, and interviewing. 

In module four, we will learn about the process of development and training in the hospitality industry, from how to identify training needs, to developing a training programme. 

In module five, we will explore front office management operations such as value-added services, front desk checkout, registration, communications and staffing. 

In module six, we will develop our knowledge of the functions of the housekeeping department and main housekeeping duties, covering security management and safety procedures. It also explores the role of the housekeeping manager, floor supervisor, and room attendants. 

In module seven, we will learn about food and beverage management, covering kitchen maintenance, the role of the catering department, room service, and other key topics.

In module eight, we will learn the secrets to successful quality management in the hospitality and tourism industry, exploring the five dimensions of service and quality standards.

In module nine, we will explore different marketing strategies in the travel and tourism industry, with step-by-step guidance on how to conduct marketing research to measuring promotional effectiveness.

In module ten, we will familiarise with the different types of accounts at the front desk, learning about the basic principles of accounting and other key topics.

In module eleven, we will gain in-depth knowledge of the different ways to enhance the customer experience, from how to define your “perfect guest”,  

to understand guest expectations.

In this final module, we will learn about the technology used in the hospitality industry, exploring technological innovations in this field, as well as how social media plays a role in hospitality.

Course Curriculum

No curriculum found !
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