Name: Handling and Managing Difficult Conversations
Price: 25 GBP
Rating: 5 (5 reviews)

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Curriculum

This Handling and Managing Difficult Conversations Training Course is a personal development program, designed to introduce the strategies and techniques required to manage a discussion where all parties are not in agreement or have conflicting views and needs.

This Handling and Managing Difficult Conversations Training Course covers handling difficult relationships with customers, handling difficult conversations at work, and other situations where difficult conversations may occur.

Through case studies and practical exercises led by an expert instructor, you will master the art of active listening, learn how to communicate with participants using powerful body language techniques, and create an action plan the deals with conflict resolution effectively.

Who should take the Handling and Managing Difficult Conversations Training Course

This skills-based Handling and Managing Difficult Conversations Training Course is ideal for professionals who work in environments where they are required to interact with difficult clients and customers but also applies to anyone who is dealing with a difficult situation int their personal or professional life. This includes:

Customer Service Representatives
Retail Managers
Sales Representatives
Anyone in a situation where the needs and wants of all parties are opposing

Learning Outcomes

By the end of the Handling and Managing Difficult Conversations Training Course, learners will be able to:

Use their body language to express themselves effectively
Demonstrate excellent active listening skills
Handle challenges professionally
Create a conflict resolution action plan
Communicate their expectations clearly
Take control of a meeting and tackle personality clashes

Certification

Once you’ve successfully completed your Handling and Managing Difficult Conversations Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Contents

Module One: Introduction

In module one, revered public speaker, Alan Stevens, will introduce the core concepts and theories discussed in the course.

Module Two: Difficult Conversations

In module two, we will define what a difficult conversation is and take a look at the different ways that difficult conversations can be tackled.

Module Three: Conclusions

In this concluding module, we will take a look back at what we have learned in the course, and will wrap up with some professional tips and advice.

Course Curriculum

Module 01: Introduction
	Introduction – Welcome from Alan Stevens	00:02:00
Module 02: Difficult Conversations
	Why Are Some Conversations Difficult?	00:02:00
	Preparation	00:02:00
	Set-Up and Room Layout	00:03:00
	How to Start the Conversation	00:02:00
	Active Listening and Responding	00:02:00
	Ask Open and Supportive Questions	00:02:00
	Focus on Facts, Not Personalities	00:01:00
	Use of Tone and Body Language	00:02:00
	Exploring Alternative Solutions	00:01:00
	Handling Challenge	00:03:00
Module 03: Conclusions
	Summary – What We’ve Covered	00:01:00
	Thank You and Next Steps	00:01:00

Course Ratings

5

5 ratings

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David Scott April 29, 2020 at 6:17 am Log in to Reply

5
Very helpful course indeed. I can access the materials anytime when I need. Really experienced pleasant learning. recommended
Ben Skinner April 29, 2020 at 6:18 am Log in to Reply

5
Enjoyed the course a lot and completed it shortly. Got a nice certificate. Highly recommended for their service and course quality.
Bailey Carter April 29, 2020 at 6:20 am Log in to Reply

5
The course was very engaging. They provided quality materials and in-depth knowledge. Especially I liked their online tutor support very much. Recommended
Ellie George April 29, 2020 at 6:23 am Log in to Reply

5
Fantastic course materials and just what I wanted! Pleased with their service.
Tia Shepherd April 29, 2020 at 6:24 am Log in to Reply

5
Excellent quality, good course and an accredited certificate. Good value for money