Name: Diploma in Hotel Management Level 4
Price: 20 GBP
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Curriculum

Diploma in Hotel Management at QLS Level 4 Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Diploma in Hotel Management at QLS Level 4 Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Diploma in Hotel Management at QLS Level 4. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

After completing this QLS course, learners can order an endorsed certificate to prove their achievement. The Quality Licence Scheme approves this certificate of achievement. You can have endorsed certificates delivered to your home via post for just £89.

Also, once you’ve completed your course, you will immediately be sent a CPD Accredited FREE Digital Certificate. You can have your FREE printed CPD Accredited Certificate delivered by post (shipping costs £3.99).

Endorsement

The Quality Licence Scheme has endorsed this course for its excellent non-regulated provision and training programs. However, it is not an accredited qualification and is not regulated by Ofqual. If you require further recognition, such as progression into higher education, your training provider can offer advice. You may also refer to the Learner FAQs on the Quality Licence Scheme website for more information.

Course Curriculum

The detailed curriculum outline of our Hotel Management course is as follows:

Module 1: An Overview of Hotel Industry

Module 2: The Process of Selection and Recruitment in Hospitality Industry

Introduction
Flexible Employees
- Regular Part-Time Staff
- Casual Staff
- Agency Staff

The Importance of Planning Ahead
- Future Peaks in Demand
- Holiday Arrangements
- Staff Turnover
- Planned Retirements and Departures on Maternity Leave

The Job Description
Describing the Ideal Recruit
Attracting Candidates
- o Internal Promotions
- o Present Staff
- o Current Staff
- o Notices and Posters on Your Premises
- o Records of Previous Applicants
- o Newspaper
- o Local Radio
- o Job Centres
- o Posters and Notices
- o Direct Mail
- o Universities and Colleges
- o Schools Careers Teachers

Advertising
- o Attract
- o Interest
- o Desire
- o Action

Module 3: The Process of Development and Training in Hospitality Industry

Introduction
The Benefits of Training
Identifying Training Needs
The Training Plan
Carry Out the Training Programme
Evaluating the Training Undertaken
Developing a Training Programme
Identification of Tasks and Job Management Skills
Preparing Step-by-Step Procedures
Management Concepts
Steps in the Training Process
Preparation: “Get Ready”
Delivery: “Show Me”
Methods of Presentation
Skill Demonstration
On-the-Job Training
Role-Playing
Commercial Videos
Distance Learning
Trial and Error: “Let Me Do It”
Follow-up: “Check My Progress”
Administering a Training Programme
Cross-Training
Developing a Trainer
Summary
Assessment

Module 4: Management of Front Office Operations

The Arrival Chronology

- Greeting
- Transition

- Registration

- - Check-in
  - Determining Methods of Payment

- Completion
- Group Arrivals
- Front Desk Checkout
- Guest Directed Computer Checkout
- Automated Checkout

Front Office Operations

- Communications
- Staffing
- Value-Added Services
- Operations Administration

Summary
Assessment

Module 5: Management of Housekeeping, Engineering and Security Operations

Housekeeping
Organisation of Housekeeping Department
- Housekeeping Manager
- Floor Supervisor
- Room Attendants
The Functions of the Housekeeping Department
- The Lost and Found Department
- First Aid
- Floral Arrangement
- Laundry Services
- Purchasing
Management of Guest Amenities
Room Status Codes
Managerial Styles
Engineering
Security
Importance of a Security Department
Organisation of a Security Department
In-House Security Departments Versus Contracted Security Services
Room Key Security
Fire Safety
Fire Code General Requirements
Guest Expectations
Fire Safety Plan
Employee Training in Fire Safety
Guest Instruction in Fire Safety
Emergency Communication
Developing the Emergency Communication Plan
Responsibilities of the Front Office
Employee Safety Programmes
Summary
Assessment

Module 6: Management of Food and Beverage Operations

Food and Beverage Management
Kitchen
Food Operations
Bars
Stewarding Department
Catering Department
- Position Profile
- Catering Event Order
- Catering Coordinator
- Catering Services Manager
Room Service/In-Room Dining
Sustainable Food and Beverage Operations
Trends in Lodging Food and Beverage Operations
Summary
Assessment

Module 7: Management of Service Quality in Hospitality Industry

Introduction
Quality Management in Hospitality Industry
Hospitality Retail Service Quality
The Five Dimensions of Service
Quality Management and Hospitality Retail Operations
Inspections and Quality Assurance
Quality Advisor’s Visit
Statutory Obligations
Quality Standard Awards in Hospitality Operations
Investors in People
Total Quality Unit Management
Quality Management in Tourism
Caring for Customers in Tourism
Summary
Assessment

Module 8: Marketing in Travel and Tourism Business

Module 9: Customer Satisfaction

Great Expectations
- Defining Your ‘Perfect’ Guest
- Understanding Guests’ Expectations
- How to Attract Your Perfect Guests
Delivering the Dream
- Service Standards
- Consistency is King
- Building Systems
The Extra Mile
- Indulge the Senses
- Know Your Onions
- Surprise and Delight
- Excel with Technology
The Everlasting Review
Wining the Reviews
Summary
Assessment

Module 10: E-Hospitality and Technology

Hospitality and Internet Advances
ICT and Internet Capabilities and Impacts in Hospitality
E-Solutions
Innovations in Hospitality
- Innovation in Electronic Distribution
- Innovation in E-Marketing
Social Media and Hospitality
Conclusions
Summary
Assessment

Course Curriculum

Module 01: An Overview of Hotel Industry
	An Overview of Hotel Industry	00:18:00
Module 02: The Process of Selection and Recruitment in Hospitality Industry
	The Process of Selection and Recruitment in Hospitality Industry	00:21:00
Module 03: The Process of Development and Training in Hospitality Industry
	The Process of Development and Training in Hospitality Industry	00:24:00
Module 04: Management of Front Office Operations
	Management of Front Office Operations	00:19:00
Module 05: Management of Housekeeping, Engineering and Security Operations
	Management of Housekeeping, Engineering and Security Operations	00:27:00
Module 06: Management of Food and Beverage Operations
	Management of Food and Beverage Operations	00:20:00
Module 07: Management of Service Quality in Hospitality Industry
	Management of Service Quality in Hospitality Industry	00:20:00
Module 08: Marketing in Travel and Tourism Business
	Marketing in Travel and Tourism Business	00:24:00
Module 09: Customer Satisfaction
	Customer Satisfaction	00:23:00
Module 10: E-Hospitality and Technology
	E-Hospitality and Technology	00:22:00
Assignment
	Assignment – Diploma in Hotel Management at QLS Level 4	2 weeks, 1 day
Get Your QLS Endorsed Certificate
	Get Your QLS Endorsed Certificate	00:00:00
Trust Pilot Review
	Trust Pilot Review	00:00:00