Diploma in Cleaning at QLS Level 5

In module one, we will explore the role and responsibilities of a cleaner, covering topics such as typical working hours, cleaning contracts, expected pay, and holidays.

In module two, we will take a look at the different career opportunities in cleaning, discussing cleaning guidelines for new-build homes, pubs, leisure premises, and offices. It also includes window cleaning training and tips for cleaning carpets and upholstery.

In module three, we will familiarise with a range of commercial cleaning equipment and products, with tips on how to store equipment, remove stains from clothing and iron clothes.

In module four, we will explore cleaning standards and techniques for domestic cleaning, including dusting procedures, surface cleaning, mirror cleaning, and maintaining hardwood floors.

In module five, we will learn about domestic and hospitality kitchen cleaning procedures and best practice. It provides practical training on how to clean microwaves, ovens, refrigerators, sinks and other appliances. 

In module six, we will learn all about bathroom cleaning and toilet cleaning, with an overview of equipment required. It covers procedures for unclogging drains, fixing showerheads, eliminating mould, washing shower curtains, and other tasks. 

In module seven, we will learn the fundamental principles of office cleaning, from how to clean up and organise rubbish, to procedures for cleaning staff toilets, desks, lifts and stairways.

In module eight, we will learn techniques for cleaning external surfaces and areas, with guidance on how to carry out a risk assessment to identify potential safety hazards. It also provides guidance on how to use a commercial pressure washer.

In module nine, we will explore the principles of waste management, taking a look at colour coding systems, PPE, waste transfer control systems, and pharmaceutical disposal.

In module ten, we will learn how to use chemical cleaning equipment correctly and safely, with guidance on how to store chemical products, clean chemical storing and what to do in the case of a chemical emergency.

In module eleven, we will learn what it takes to run a cleaning service and establish a cleaning business from scratch. It covers practical guidance on how to create a business plan, market research, and set a budget.

In module twelve, we will gain a comprehensive understanding of the different aspects of running a cleaning business, from dealing with staff issues to now shows, conduct and ethics. 

In module thirteen, we will develop our knowledge of customer satisfaction in the cleaning industry, with tips on how to recognise problems before they occur, as well as deal with client complaints.

In module fourteen, we will explore a range of staff management strategies, with guidance on key topics such as motivating and rewarding staff, how to conduct interviews, training staff and dealing with staff turnover.

In module fifteen, we will learn how to market a cleaning service, with guidance on how to decide locations and offices to target, advertise your services online, network and make the most of opportunities.

In module sixteen, we will explore strategies for business growth and retaining clients, including payroll management training.

In the final module, we will explore the options for insurance purchasing, taking a look at insurance for both cleaners and cleaning businesses, including insurance costs and tax regulations.