Name: Dealing with Conflict at Work
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Curriculum

Dealing with Conflict at Work Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Dealing with Conflict at Work Training Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Sneak Peek

Who should take the Dealing with Conflict at Work Course

Anyone with a knack for learning new skills can take this Dealing with Conflict at Work Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses, including this Dealing with Conflict at Work Training Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Course Curriculum

Unit 01: Introduction

Welcome to the Course
What are Conflict and Conflict Management?

Unit 02: Understand the Keys to Conflict

The Rational and Irrational Sources of Conflict
The Effects of Respect on Conflict
How to Use Respect to Help Resolve Conflict

Unit 03: How Misunderstandings Arise and the Solution

How Communication Works
How we listen: The Four Listening Levels
How to Listen Well

Unit 04: Personality Types in Conflict

How Personality Types Conflict
How Specific Personalities Clash at Work
How to Avoid Personality Clash

Unit 05: Escalation of Conflict

Resistance: It’s Not Conflict… yet.
The Onion Model of Resistance
The Signs of Conflict Escalation

Unit 06: De-escalating Conflict

The Strategies for Handling Conflict
Conflict De-escalation Process
Conflict Handling Modes – The Thomas-Kilmann Model
The Five Thomas-Kilmann Modes
Getting Help from a Third Party
How to Recover from a Broken (Professional) Relationship

Unit 07: Closing Section

Good Conflict and Bad Conflict
The Secret to Avoiding Conflict

Course Curriculum

Unit 01: Introduction
	Welcome to the Course	00:03:00
	What are Conflict and Conflict Management?	00:03:00
Unit 02: Understand the Keys to Conflict
	The Rational and Irrational Sources of Conflict	00:03:00
	The Effects of Respect on Conflict	00:04:00
	How to Use Respect to Help Resolve Conflict	00:05:00
Unit 03: How Misunderstandings Arise and the Solution
	How Communication Works	00:05:00
	How we listen: The Four Listening Levels	00:05:00
	How to Listen Well	00:04:00
Unit 04: Personality Types in Conflict
	How Personality Types Conflict	00:02:00
	How Specific Personalities Clash at Work	00:04:00
	How to Avoid Personality Clash	00:02:00
Unit 05: Escalation of Conflict
	Resistance: It’s Not Conflict… yet.	00:02:00
	The Onion Model of Resistance	00:07:00
	The Signs of Conflict Escalation	00:03:00
Unit 06: De-escalating Conflict
	The Strategies for Handling Conflict	00:06:00
	Conflict De-escalation Process	00:03:00
	Conflict Handling Modes – The Thomas-Kilmann Model	00:02:00
	The Five Thomas-Kilmann Modes	00:06:00
	Getting Help from a Third Party	00:05:00
	How to Recover from a Broken (Professional) Relationship	00:05:00
Unit 07: Closing Section
	Good Conflict and Bad Conflict	00:04:00
	The Secret to Avoiding Conflict	00:03:00