Name: Certificate in Customer Service Level 2
Price: 20 GBP

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Curriculum

Certificate in Customer Service Level 2 teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Certificate in Customer Service Level 2 is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Certificate in Customer Service Level 2. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

After successfully completing the Certificate in Customer Service Level 2 course, learners will be able to order an endorsed certificate as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. You can have endorsed certificates delivered to your home via post for just £69.

After you’ve successfully completed your course, you will immediately be sent a CPD Accredited FREE Digital Certificate. You can have your FREE printed CPD Accredited Certificate delivered by post (shipping cost £3.99).

Accreditation

All of our courses, including this Certificate in Customer Service Level 2, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Course Curriculum

The detailed curriculum outline of our Certificate in Customer Service Level 2 Course is as follows:

Module 01: Introduction to Customer Service

Introduction to Customer Service

Module 02: Characteristics of Good Customer Service

Characteristics of Good Customer Service

Module 03: Customer Relationship Management

Customer Relationship Management

Module 04: Communicate with Customers

Communicate with Customers

Module 05: Handling Customer Complaints

Handling Customer Complaints

Module 06: Problem Solving Over Phone

Problem Solving Over Phone

Module 07: Improving Customer Service

Improving Customer Service

Course Curriculum

Certificate in Customer Service Level 2
Module 01: Introduction to Customer Service
	Introduction to Customer Service	00:06:00
Module 02: Characteristics of Good Customer Service
	Characteristics of Good Customer Service	00:04:00
Module 03: Customer Relationship Management
	Customer Relationship Management	00:04:00
Module 04: Communicate with Customers
	Communicate with Customers	00:06:00
Module 05: Handling Customer Complaints
	Handling Customer Complaints	00:06:00
Module 06: Problem Solving Over Phone
	Problem Solving Over Phone	00:05:00
Module 07: Improving Customer Service
	Improving Customer Service	00:07:00
Get Your QLS Endorsed Certificate
	Get Your QLS Endorsed Certificate	00:00:00