Call Center Training (In Spanish)

Why a Privacy Policy?

The Training Express privacy policy (the “Privacy Policy”) is all about letting you know as a Training Express customer that we take the protection and management of your personal information very seriously. As a UK based business our handling of your information is controlled by the UK Data Protection Act 2018). We therefore take great care to protect your personal information or anything which might identify you personally such as:

• Name
• Email address
• Organisation information (e.g. Name, Address, Telephone number)

How do we collect information about you?

Training Express offers services which can be purchased via the website and application and can be paid for online or offline. During the purchase process we will require personal and organisation information. Training Express also offers a free trial via the website which require the same personal and organisation information.

How do we use your information?

Information we obtain from you is used to:

• Improve and extend our services
• Respond to your requests for specific services
• Analyse user/purchaser/visitor interactions
• Market additional Training Express services

Legal requests for information

Training Express may be required under court order to provide personally identifiable information to government authorities. Providing such government departments/agencies have legal right to access our records and such enquiries are correctly made, we will supply such authorities with the information they require.

With whom do we share your information?

We would only share personally identifiable information with third parties if:

• you agree to us sharing this information.
• we are forced to bring legal actions against a subscriber who has breached our user agreement.
• we sell, assign or transfer all or part of Training Express and the services it provides, providing your personal information is sold, assigned or transferred only to the acquirer as part of such a transaction.
• they are providing services to Training Express. Such third parties are limited in their rights to use such information only for the provision of these services to Training Express.
• they are affiliates subject to privacy policies that protect your personally identifiable information from disclosure are comparable to this privacy policy.

How long do we retain your information?

We retain your information so long as you remain a subscriber and by default for 12 months subsequent to termination of your subscription. You can request earlier permanent deletion of your data if you wish but your data will reside in backups for a period of 3 months thereafter.

Information Security

The Training Express website and application have various security measures in place to protect the loss, misuse and alteration of the information under our control. Although no security measure is fool proof, we believe that these measures are consistent with good practice as 2 of 5 Privacy Policy modern technology permits. For more information on information security please see our Information Security Statement.

Email Privacy

We follow email marketing best practices at all time. A key aspect of these best practices is the operation of permission based emailing. If you receive emails from Training Express or a partner it will be because you have elected to receive such emails or they are communications related specifically to services requested.

Call Privacy

We record all incoming and outgoing calls for contractual and training purposes. Call recordings are retained for a period of 24 months and are never shared with third parties.

Outbound links

The Training Express website and application contain links to other websites. While links are reviewed at the time of publishing we are not responsible for the content of external links as they can be changed without our knowledge.

Your rights

You have various rights in respect of the personal information Training Express holds about you – these are set out in more detail below. If you wish to exercise any of these rights, you can do so by contacting Training Express at www.Training Express.co.uk/contact-us. Please note that you will need to provide Training Express with evidence of your identity.

Request access to your personal information: You can ask Training Express to give you a copy of the personal information that Training Express holds about you.

Request correction: You can ask Training Express to change or complete any inaccurate or incomplete personal information held about you.

Request erasure: You can ask Training Express to delete your personal information where it is no longer necessary for Training Express to use it, you have withdrawn consent, or where Training Express has no lawful basis for keeping it. 

Right to object: You can object to Training Express processing of your personal information where Training Express is relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where Training Express is processing your personal information for direct marketing purposes.

Request restriction: You can ask Training Express to restrict our use of your personal information in the following circumstances: a) if you want us to establish the data’s accuracy; (b) where Training Express’s use of the data is unlawful but you do not want Training Express to erase it; (c) where you need Training Express to hold the data even if Training Express no longer require it as you need it to establish, exercise or defend legal claims; or (d) if you have objected to our use of your data but Training Express needs to verify whether Training Express has overriding legitimate grounds to use it.

Request transfer: You can ask us to provide you or a third party with some of the personal information that Training Express holds about you in a structured, commonly used, electronic form, so it can be easily transferred.

Withdraw consent: If you have given Training Express your consent to use personal information (for example, for marketing), you can withdraw your consent at any time. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, Training Express may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Training Express tries to respond to all legitimate requests within one month. Occasionally it may take Training Express longer than a month if your request is particularly complex or you have made a number of requests. In this case, Training Express will notify you and keep you updated.

Use of Cookies

Cookies are small files which many websites transfer to your hard disk. They can inform the website what pages you visit, and your preferences, which enable websites to provide you with a more personalised service. You can set your browser to refuse cookies or to warn you before accepting them.

We use cookies, but most parts of our site can be accessed even if your cookies are turned off. But you may find there are parts of the site which you cannot access if your cookies are turned off.

We work with several third-party services that use cookies, including:

**Rakuten Advertising Cookies:**

– **rmStoreGateway**: Used for affiliate marketing tracking (expires after 180 days)

– Stores: Merchant ID, Encrypted Affiliate ID, Click ID, and timestamps

– Purpose: Ensures proper commission attribution for our affiliate partners

– **rmuid**: Used by Rakuten Advertising Affiliate Network for targeting (expires within 365 days)

These cookies help us track referrals from our marketing partners. For more information, please see:

Rakuten Advertising’s Privacy Policy

Contact information

If you have any issues with correcting this information in our database or queries concerning this policy please email support@trainingexpress.org.uk or call us on +44 (0) 2081583412

We endeavour to respond to all support requests within 24 hrs.

Policy changes

Training Express reserves the right to change its privacy policies at any time. Up to date policies are always available on our website. 4 of 5 Privacy Policy Legal Agreement This Privacy Policy forms part of a legal agreement between you and Training Express.