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Business Etiquette skills for Managers

4.9 (18 REVIEWS)
8 STUDENTS

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In the professional sphere, first impressions are more than just important—they’re influential. Business Etiquette Skills for Managers is a tailored course designed to help managers navigate the nuanced expectations of modern professional conduct. From email etiquette to executive presence, this course polishes the finer points of management behaviour that quietly shape how credibility, trust, and influence are built in any organisation.

This training takes a manager’s daily interactions—meetings, emails, networking events, social occasions, digital exchanges—and provides a roadmap to handle each with assurance and diplomacy. Whether you’re leading a team, engaging with stakeholders, or representing your company abroad, these lessons will ensure your professionalism remains sharp, respectful, and always on-brand.

Whether it’s your tone in a meeting, your outfit on a video call, or your response to an awkward dinner conversation with a client, these things are noticed. And they matter. Business etiquette doesn’t just keep the wheels of professionalism turning—it ensures you don’t accidentally hit the brakes with a misstep. For managers, these skills form the unspoken language of leadership—quiet, polished, and unmistakably effective.

  • Accredited by CPD
  • Instant e-certificate and hard copy dispatch by next working day
  • Fully online, interactive course with audio voiceover
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Sneak Peek

Personal branding for managers Effective communication skills Active listening and empathetic communication Business meeting etiquette

Learning Outcomes

  • Demonstrate key etiquette in digital and face-to-face interactions
  • Build a professional image that reflects leadership credibility
  • Communicate clearly using effective verbal and nonverbal techniques
  • Apply appropriate business conduct in cross-cultural scenarios
  • Maintain composure during conflict or high-pressure situations
  • Represent your company with professionalism when travelling for business

Who is this Course For

  • Managers aiming to enhance their leadership presence
  • Team leads handling client-facing responsibilities
  • HR professionals improving workplace conduct guidelines
  • Department heads hosting internal and external meetings
  • Executives refining digital communication etiquette
  • Managers involved in international business relations
  • Professionals attending conferences or networking events
  • Anyone responsible for maintaining professional relationships

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses, including this Business Etiquette skills for Managers, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Career Path

  • Operations Manager – £47,000 average salary in the UK
  • HR Manager – £45,000 average salary in the UK
  • Project Manager – £50,000 average salary in the UK
  • Business Development Manager – £48,000 average salary in the UK
  • Executive Assistant to C-suite – £41,000 average salary in the UK
  • Client Relationship Manager – £44,000 average salary in the UK

Course Curriculum

The detailed curriculum outline of our Business Etiquette skills for Managers is as follows:

  •  Module 1: Introduction to business etiquette for managers 
  •  Module 2: Understanding the importance of business etiquette 
  •  Module 3: Role of business etiquette in leadership and management 
  •  Module 4: Key components of professional conduct 
  •  Module 5: Professional image and personal branding 
  •  Module 6: Building a professional image 
  •  Module 7: Personal branding for managers 
  •  Module 8: Online presence and digital etiquette 
  •  Module 9: Effective communication skills 
  •  Module 10: Verbal and nonverbal communication 
  •  Module 11: Active listening and empathetic communication 
  •  Module 12: Professional email and phone etiquette 
  •  Module 13: Business meeting etiquette 
  •  Module 14: Preparing for business meeting 
  •  Module 15: Conducting meetings effectively 
  •  Module 16: Meeting etiquette do’s and don’ts 
  •  Module 17: Networking and relationship building 
  •  Module 18: Networking strategies for managers 
  •  Module 19: Building professional relationship 
  •  Module 20: Networking events and follow up 
  •  Module 21: Business dining and social events 
  •  Module 22: Dining etiquette for business settings 
  •  Module 23: Hosting and attending business dinner 
  •  Module 24: Navigating social events with professionalism 
  •  Module 25: Professional presence and body language 
  •  Module 26: Executive presence and confidence 
  •  Module 27: Body language and nonverbal cues 
  •  Module 28: Managing nervousness and anxiety 
  •  Module 29: Cross cultural etiquette 
  •  Module 30: Understanding cultural differences in business 
  •  Module 31: Cultural sensitivity and respect 
  •  Module 32: Adapting to cross cultural environments 
  •  Module 33: Managing professional conflicts 
  •  Module 34: Handling conflicts with professionalism 
  •  Module 35: Conflict resolution strategies 
  •  Module 36: Maintaining composure in challenging situations 
  •  Module 37: Dress code and appearance 
  •  Module 38: Dress code guidelines for managers 
  •  Module 39: Professional attire and grooming standards 
  •  Module 40: Dressing for different business environments 
  •  Module 41: Business travel etiquette 
  •  Module 42: Etiquette tips for business travel 
  •  Module 43: Managing travel logistics with professionalism 
  •  Module 44: Representing the company while traveling 
  •  Module 45: Business etiquette in the digital age 
  •  Module 46: Virtual meeting etiquette 
  •  Module 47: Email and messaging etiquette 
  •  Module 48: Social media etiquette for professionals 

Course Curriculum

Business Etiquette skills for Managers
Module 1: Introduction to business etiquette for managers 00:03:00
Module 2: Understanding the importance of business etiquette 00:04:00
Module 3: Role of business etiquette in leadership and management 00:03:00
Module 4: Key components of professional conduct 00:03:00
Module 5: Professional image and personal branding 00:04:00
Module 6: Building a professional image 00:05:00
Module 7: Personal branding for managers 00:05:00
Module 8: Online presence and digital etiquette 00:02:00
Module 9: Effective communication skills 00:04:00
Module 10: Verbal and nonverbal communication 00:05:00
Module 11: Active listening and empathetic communication 00:03:00
Module 12: Professional email and phone etiquette 00:04:00
Module 13: Business meeting etiquette 00:03:00
Module 14: Preparing for business meeting 00:03:00
Module 15: Conducting meetings effectively 00:03:00
Module 16: Meeting etiquette do’s and don’ts 00:07:00
Module 17: Networking and relationship building 00:03:00
Module 18: Networking strategies for managers 00:02:00
Module 19: Building professional relationship 00:03:00
Module 20: Networking events and follow up 00:03:00
Module 21: Business dining and social events 00:03:00
Module 22: Dining etiquette for business settings 00:04:00
Module 23: Hosting and attending business dinner 00:03:00
Module 24: Navigating social events with professionalism 00:05:00
Module 25: Professional presence and body language 00:04:00
Module 26: Executive presence and confidence 00:06:00
Module 27: Body language and nonverbal cues 00:02:00
Module 28: Managing nervousness and anxiety 00:02:00
Module 29: Cross cultural etiquette 00:03:00
Module 30: Understanding cultural differences in business 00:03:00
Module 31: Cultural sensitivity and respect 00:02:00
Module 32: Adapting to cross cultural environments 00:03:00
Module 33: Managing professional conflicts 00:04:00
Module 34: Handling conflicts with professionalism 00:04:00
Module 35: Conflict resolution strategies 00:04:00
Module 36: Maintaining composure in challenging situations 00:02:00
Module 37: Dress code and appearance 00:02:00
Module 38: Dress code guidelines for managers 00:05:00
Module 39: Professional attire and grooming standards 00:02:00
Module 40: Dressing for different business environments 00:03:00
Module 41: Business travel etiquette 00:04:00
Module 42: Etiquette tips for business travel 00:04:00
Module 43: Managing travel logistics with professionalism 00:03:00
Module 44: Representing the company while traveling 00:05:00
Module 45: Business etiquette in the digital age 00:03:00
Module 46: Virtual meeting etiquette 00:06:00
Module 47: Email and messaging etiquette 00:04:00
Module 48: Social media etiquette for professionals 00:04:00
Business Etiquette skills for Managers
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Instructors

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Sam H
8 STUDENTS ENROLLED