Name: Workplace Management (Violence, Harassment, Civility)
Price: 20 GBP
Rating: 4.8 (12 reviews)

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Workplace Management Training Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Workplace Management Online Training Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kick start your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features of the Workplace Management Course

Our trusted, high quality and affordable Workplace Management Course trains individuals to become experts in their field.

Sneak Peek of The Workplace Management Training Course

Who Should Take The Workplace Management Training course

Anyone with a knack for learning new skills can take this Workplace Management Training Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your Workplace Management Online Training Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses are fully accredited. The content of the Workplace Management Training Course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.

Assessment

At the end of the Workplace Management Training Course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Course Curriculum

Module One: What Is Workplace Harassment?

How to Identify
Costs to Your Business
Legal
Psychological

Module Two: Identifying the Bully

Abusive Workplace Behaviors
Bullying and Personality Disorders
Narcissism

Module Three: How to Handle Workplace Violence

Types of Behavior
Target the Behavior, Not the Person
Implement an Action Plan

Module Four: Risk Assessment (I)

Understanding Anger and Aggression
Defusing & De-escalating Strategies
Communication Skills
Tactical Options

Module Five: Risk Assessment (II)

Identifying the Hazard
Assessing the Risk
Controlling the Risk
Evaluating & Review

Module Six: Being the Victim

What is Not Considered Bullying
Steps to Take

Module Seven: Checklist for Employers

4 Step Process
Addressing All Employees
Code of Ethics
Policy and Procedures

Module Eight: Interview Process

Identify a Bully in the Interview Process
Warning Signs

Module Nine: Investigation Process

Module Ten: Developing a Workplace Harassment Policy

Module Eleven: Policies in the Workplace

Anti-Harassment Policy Statements
Employee’s Rights and Responsibilities
Employer’s Rights and Responsibilities

Module Twelve: Proper Procedures in the Workplace

If You are Being Harassed
If You are Accused of Harassing
The Investigation
Remedies

Module Thirteen: False Allegations

How to Address the Situation
Confidentiality
Monitoring the Situation
Retaliation
Appeals

Module Fourteen: Other Options

Union Grievance Procedures
Mediation: Getting Help from Outside Organization

Module Fifteen: Sexual Harassment

Defining Sexual Harassment
Elements of Harassment
Common Scenarios

Module Sixteen: Mediation

What is Mediation
Deciding if it is Right
How to Implement

Module Seventeen: Conflict Resolution

How to Resolve the Situation
Seeing Both Sides
Deciding the Consequence

Module Eighteen: The Aftermath

How to Move On
Monitoring the Situation
Learning from Mistakes

Module Nineteen: Introduction to Civility

What is Uncivil Behavior?
Three Reasons Why You Should Be Civil
Dealing with Difficult Personalities
Cost and Rewards

Module Twenty: Effective Work Etiquette

Greetings
Respect
Involvement
Being Politically Correct

Module Twenty One: Costs and Rewards

Incivility and the Costs
Civility and Rewards
Four Causes of Incivility
How to Overcome It

Module Twenty Two: Conflict Resolution

Collaborating
Competing
Compromising
Accommodating
Avoiding

Module Twenty Three: Getting to the Cause

Examining the Root Cause
Creating a Cause-and-Effect Diagram
Forgiveness
Benefits of Resolution

Module Twenty Four: Communication

Para-verbal Communication
Non-verbal Communication
Listening Skills
Appreciative Inquiry

Module Twenty Five: Negotiation

Three Sides to Incivility
Mediation
Arbitration
Creative Problem-Solving

Module Twenty Six: Identifying Your Need

Completing a Needs Analysis
Focus Groups
Observations
Anonymous Surveys

Module Twenty Seven: Writing a Civility Policy

Designating the Core Group
Defining What is Unacceptable Behavior
Defining the Consequence
Writing the Policy

Module Twenty Eight: Implementing the Policy

The First Steps
Training
Addressing Complaints
Enforcing Violators

Course Curriculum

Module One: What Is Workplace Harassment?
	What Is Workplace Harassment?	00:08:00
Module Two: Identifying the Bully
	Identifying the Bully	00:07:00
Module Three: How to Handle Workplace Violence
	How to Handle Workplace Violence	00:07:00
Module Four: Risk Assessment (I)
	Risk Assessment (I)	00:07:00
Module Five: Risk Assessment (II)
	Risk Assessment (II)	00:07:00
Module Six: Being the Victim
	Being the Victim	00:05:00
Module Seven: Checklist for Employers
	Checklist for Employers	00:07:00
Module Eight: Interview Process
	Interview Process	00:05:00
Module Nine: Investigation Process
	Investigation Process	00:08:00
Module Ten: Developing a Workplace Harassment Policy
	Developing a Workplace Harassment Policy	00:08:00
Module Eleven: Policies in the Workplace
	Policies in the Workplace	00:10:00
Module Twelve: Proper Procedures in the Workplace
	Proper Procedures in the Workplace	00:07:00
Module Thirteen: False Allegations
	False Allegations	00:07:00
Module Fourteen: Other Options
	Other Options	00:04:00
Module Fifteen: Sexual Harassment
	Sexual Harassment	00:05:00
Module Sixteen: Mediation
	Mediation	00:06:00
Module Seventeen: Conflict Resolution
	Conflict Resolution	00:05:00
Module Eighteen: The Aftermath
	The Aftermath	00:05:00
Module Nineteen: Introduction to Civility
	Introduction to Civility	00:16:00
Module Twenty: Effective Work Etiquette
	Effective Work Etiquette	00:14:00
Module Twenty One: Costs and Rewards
	Costs and Rewards	00:15:00
Module Twenty Two: Conflict Resolution
	Conflict Resolution	00:10:00
Module Twenty Three: Getting to the Cause
	Getting to the cause	00:15:00
Module Twenty Four: Communication
	Communication	00:08:00
Module Twenty Five: Negotiation
	Negotiation	00:12:00
Module Twenty Six: Identifying Your Need
	Identifying Your Need	00:12:00
Module Twenty Seven: Writing a Civility Policy
	Writing a Civility Policy	00:16:00
Module Twenty Eight: Implementing the Policy
	Implementing the Policy	00:11:00