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IT support Technician teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This IT support Technician is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.
The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
Key Features of IT support Technician
- Accredited by CPD
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with Professional voice-over
- Self paced learning and laptop, tablet, smartphone friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
“IT support roles are among the fastest-growing tech jobs, driven by increasing reliance on digital infrastructure across all sectors.”
—Harvard Business Review (HBR), a nonpartisan American think tank.
Who Should Take The IT Support Technician Training?
Anyone with a knack for learning new skills can take this IT support Technician. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Certification of IT Support Technician Training
Once you’ve successfully completed your IT support technician training course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation of IT Support Technician Training
All of our courses, including this IT support Technician, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Assessment of IT Support Technician Training
At the end of the IT support technician training course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
“Effective IT support isn’t just about fixing problems—it’s about understanding user needs and preventing disruptions before they happen.”
—Harvard Business Review (HBR), a general management magazine.
Course Curriculum
The detailed curriculum outline of our IT support technician training is as follows:
Section 01: How People Use Computers
- The Case for Computer Literacy
- Features Common to Every Computing Device
- Common General-Purpose Computing Devices
- Networks of Computing Devices
- Remotely-Accessed Computer Systems
- Specialized Computer Systems
- Specialty I/O Devices
Section 02: System Hardware
- CPUs
- Passive and Active Cooling
- RAM and Active Memory
- Motherboards
- Power Supplies
- AMA – Ask Me Anything about System Hardware
Section 03: Device Ports and Peripherals
- Ports and Connectors
- General Use I/O Devices
- AMA – Ask Me Anything about I/O, Ports and Peripherals
Section 04: Data Storage and Sharing
- Basics of Binary
- Storage Technologies
- Mass Storage Variation
- AMA – Ask Me Anything about Data Storage and Sharing
Section 05: Understanding Operating Systems
- Operating System Functions
- Operating System Interfaces
- AMA – Ask Me Anything about Understanding OS’s
Section 06: Setting Up and Configuring a PC
- Preparing the Work Area
- Setting up a Desktop PC
- Completing PC Setup
- AMA – Ask Me Anything about Setting up and Configuring a PC
Section 07: Setting Up and Configuring a Mobile Device
- Personalizing a Tablet
- AMA – Ask Me Anything about Mobile Devices Part 1
- AMA – Ask Me Anything about Mobile Devices Part 2
Section 08: Managing Files
- File Management Tools
- File Manipulation
- Backups
- AMA – Ask Me Anything about Managing Files
Section 09: Using and Managing Application Software
- File Management Tools
- File Manipulation
- Backups
- AMA – Ask Me Anything about Managing Files
Section 10: Configuring Network and Internet Connectivity
- Wi-Fi Setup
- Going High Speed
- Setting Up and Sharing Printers
- AMA – Ask Me Anything about Networks and Internet Connectivity Part 1
- AMA – Ask Me Anything about Networks and Internet Connectivity Part 2
Section 11: IT Security Threat Mitigation
- Physical Security
- Dealing with Malware
- Password Management
- Clickworthy
- Perils of Public Internet
- AMA – Ask Me Anything about IT Threat Mitigation Part 1
- AMA – Ask Me Anything about IT Threat Mitigation Part 2
Section 12: Computer Maintenance and Management
- Power Management
- Cleaning and Maintaining Computers
- Trash it or Stash it?
- AMA – Ask Me Anything about Computer Maintenance and Management
Section 13: IT Troubleshooting
- Troubleshooting 101
- AMA – Ask Me Anything about Troubleshooting Computers Part 1
- AMA – Ask Me Anything about Troubleshooting Computers Part 2
Section 14: Understanding Databases
- Introduction to Databases
- Database Details
- AMA – Ask Me Anything about Databases
Section 15: Developing and Implementing Software
- Introduction to Programming
- Programming with a PBJ Sandwich
- AMA – Ask Me Anything about Databases
IT support Technician Course Reviews

FAQs About IT support Technician Training
What is an IT support technician?
An IT support technician is a tech-savvy problem-solver who acts as the first line of defense for computer and network issues within an organization or for individual users. They’re the go-to person for troubleshooting hardware and software glitches, setting up systems, and ensuring everything from printers to internet connections runs smoothly. Their goal is to minimize downtime and keep technology accessible for everyone. They combine strong technical knowledge with excellent communication skills, often translating complex tech jargon into easy-to-understand solutions. If you’re looking to start a rewarding career in IT, becoming an IT Support Technician through Training Express can provide you with the foundational skills to excel in this essential role.
What is the role of an IT technician?
An IT technician is the go-to problem-solver for all things tech in an organization! They’re essential for keeping computer systems, networks, and software running smoothly. Their responsibilities typically include installing and configuring hardware and software, troubleshooting technical issues (from a frozen screen to network outages), performing routine maintenance, and ensuring data security. They also play a vital role in supporting users, often explaining complex tech in simple terms, and maintaining accurate records of IT operations. If you’re looking to dive into this dynamic field, Training Express offers excellent courses to build these in-demand skills!
Is IT support a good career?
Yes, IT support is a highly promising and stable career path, offering excellent growth potential in today’s tech-driven world. As nearly every industry relies on technology, skilled IT support professionals are consistently in demand, ensuring job security. It’s an ideal field if you enjoy problem-solving, continuous learning, and helping others. You’ll gain versatile technical and communication skills, opening doors to diverse roles like network administration, cybersecurity, or even IT management. For those looking to enter this dynamic field, comprehensive training like that offered by Training Express can provide the essential foundation to launch a rewarding IT support career.
What skills does an IT technician need?
An IT technician needs a blend of technical expertise and strong interpersonal skills. Key technical abilities include troubleshooting hardware and software issues, network configuration, operating system proficiency (Windows, macOS, Linux), and cybersecurity awareness. Beyond the technical, excellent problem-solving, communication, and customer service skills are crucial for effectively assisting users. Continuous learning is also vital in this ever-evolving field. To gain these essential skills and more, consider exploring courses like those offered by Training Express, designed to equip you for a thriving IT career.
What is the highest salary for a IT support technician?
While the average salary for an IT support technician in the UK typically falls around £24,000 to £32,000 annually, the highest earners can reach significantly more. Our research indicates that experienced IT support technicians, especially those in senior roles or with specialized skills and certifications, can command salaries exceeding £40,000 to £50,000 per year. Some top-tier roles, particularly in London or within niche sectors like finance or cybersecurity, even report figures upwards of £80,000 to £86,000. Factors like location, experience level, specific technical proficiencies, and continuous professional development—like the training offered at Training Express—play a crucial role in achieving these top-end salaries.
What jobs can I get with IT support Technician skills and knowledge?
With IT Support Technician skills and knowledge, you’re opening doors to a wide array of career opportunities beyond just basic tech support. You’ll be highly sought after for roles such as: Help Desk Analyst, Desktop Support Technician, Network Support Specialist, Junior System Administrator, and IT Field Service Engineer. These roles provide a solid foundation for further specialization in areas like cybersecurity, cloud computing, or database administration. Your comprehensive understanding gained from Training Express will make you a versatile asset in the evolving tech landscape.
What is the average salary for an IT Support Technician in the UK?
I’m considering a career as an IT Support Technician in the UK, and I’m trying to figure out if it’s a financially viable path. What’s the average salary I could expect to earn?” The average salary for an IT Support Technician in the UK typically falls between £29,000 and £32,500 per year. However, this can vary significantly based on several factors.
Entry-level positions might start around £24,000, while experienced professionals, particularly those with specialized skills or in larger cities like London, can command salaries upwards of £40,000. Your specific certifications, years of experience, the size of the company, and the industry you work in will all play a role. For comprehensive training that can boost your earning potential, consider the programs offered by Training Express.
Will I receive a certificate after completing this course?
Yes, you will receive a FREE Digital Certificate after completing this IT support Technician training.
However, if you want, you can also order the Digital Transcript, Hardcopy Certificate & Transcript.
Ordering page link: https://www.trainingexpress.org.uk/certificate/
How do I purchase this course?
1. Click on ‘Take This Course’ button, and you will be directed to your Cart.
2. You can update the course quantity and remove any unwanted items in the Cart, and after that, click on the ‘Checkout’ option and enter your billing details.
3. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal.
You can take this course or find any course from the Courses section of our website.

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- Intermediate
- Course Certificate
- 5 hours, 34 minutes Gift this course
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