Name: Emotional Intelligence for Business Communication
Rating: 4.9 (10 reviews)

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Curriculum

Emotional Intelligence for Business Communication course is designed for the managers, leaders, office executives, assistant managers, office administrators, business people, secretaries, receptionists or any individual who wants to brush up their skills and knowledge in Emotional Intelligence, Mindfulness and Empathy. This Emotional Intelligence for Business Communication course shares the key strategies, concepts and techniques of successful Emotional Intelligence, Mindfulness and Empathy.

In this comprehensive Emotional Intelligence for Business Communication Course, you will deepen your understanding on emotional intelligence, key techniques of accurately perceive emotions, verbal communication skills, non-verbal communication techniques, key strategies of social management and responsibility, tools to regulate emotions, key techniques of gaining control over emotions, strategies of making a balance between optimism and pessimism and much more.

By the end of this course, you will be able to manage Emotional Intelligence for Business Communication with excellence and professionalism. You will get a strong understanding of Emotional Intelligence, Mindfulness and Empathy and will help you grow further in your career. Moreover, you will receive an accredited certification from CPD that will enhance your CV and make you worthy in the job market. So, enrol in this course today and fast track your career ladder.

Sneak Peek

Who should take the course

This Emotional Intelligence for Business Communication course applies to anyone looking to establish a career in this field. This includes the following professions:

Managers
Leaders
Office Executives
Assistant Managers
Office Administrators
Businesspeople
Secretaries
Receptionists

Learning Outcomes

By the end of the course, learners will be able to:

Demonstrate in-depth knowledge of emotional intelligence mindfulness and empathy
Understand the key elements of successful verbal communication
Learn the key techniques of successful non-verbal communication
Understand the process of articulate emotions using language
Learn key strategies of social management and responsibility
Learn key strategies and techniques of gaining control
Key elements of successful relaxation techniques
Explore different types of business practices
Learn how to create a powerful first impression

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Course Curriculum

Module One: What is Emotional Intelligence?

Self-Management
Self-Awareness
Self-Regulation
Self-Motivation
Empathy

Module Two: Skills in Emotional Intelligence

How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Manage Emotions

Module Three: Verbal Communication Skills

Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity

Module Four: Non-Verbal Communication Skills

Body Language
It’s Not What You Say, It’s How You Say It

Module Five: Social Management and Responsibility

Benefits of Emotional Intelligence
Articulate your Emotions Using Language

Module Six: Tools to Regulate Your Emotions

Seeing the Other Side
Self-Management and Self-Awareness
Giving in Without Giving Up

Module Seven: Gaining Control

Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together

Module Eight: Business Practices (I)

Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively

Module Nine: Business Practices (II)

Optimism
Pessimism
The Balance between Optimism and Pessimism

Module Ten: Making an Impact

Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive

Course Curriculum

Module One: What is Emotional Intelligence?
	What is Emotional Intelligence	00:14:00
Module Two: Skills in Emotional Intelligence
	Skills in Emotional Intelligence	00:07:00
Module Three: Verbal Communication Skills
	Verbal Communication Skills	00:06:00
Module Four: Non-Verbal Communication Skills
	Non-Verbal Communication Skills	00:06:00
Module Five: Social Management and Responsibility
	Social Management and Responsibility	00:07:00
Module Six: Tools to Regulate Your Emotions
	Tools to Regulate Your Emotions	00:07:00
Module Seven: Gaining Control
	Gaining Control	00:08:00
Module Eight: Business Practices (I)
	Business Practices (I)	00:08:00
Module Nine: Business Practices (II)
	Business Practices (II)	00:08:00
Module Ten: Making an Impact
	Making an Impact	00:08:00