Name: Customer Success Manager
Price: 20 GBP
Rating: 5 (10 reviews)

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Curriculum

Customer Success Manager teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Customer Success Manager is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Customer Success Manager. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £5.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses, including this Customer Success Manager, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Course Curriculum

The detailed curriculum outline of our Customer Success Manager is as follows:

Module 01: Introduction to Customer Service

Module 02: What’s Different about Good Customer Service?

Module 03: Introduction to Customer Relationship Management (CRM)

Module 04: CRM Fundamentals

Module 05: CRM Strategies

Module 06: Data Analysis in CRM

Module 07: CRM Databases

Module 08: Deepening Customer Relationship

Module 09: Handling Customer Complaints

Module 10: Future of CRM

Module 11: Customer Service Communication Strategies

Course Curriculum

Module 01: Introduction to Customer Service
	Introduction to Customer Service.	00:23:00
Module 02: What’s Different about Good Customer Service?
	What’s Different about Good Customer Service?.	00:12:00
Module 03: Introduction to Customer Relationship Management (CRM)
	Introduction to Customer Relationship Management (CRM).	00:22:00
Module 04: CRM Fundamentals
	CRM Fundamentals.	00:22:00
Module 05: CRM Strategies
	CRM Strategies.	00:33:00
Module 06: Data Analysis in CRM
	Data Analysis in CRM.	00:28:00
Module 07: CRM Databases
	CRM Databases.	00:21:00
Module 08: Deepening Customer Relationship
	Deepening Customer Relationship.	00:23:00
Module 09: Handling Customer Complaints
	Handling Customer Complaints.	00:20:00
Module 10: Future of CRM
	Future of CRM.	00:25:00
Module 11: Customer Service Communication Strategies
	Customer Service Communication Strategies.	00:24:00