Name: Conflict Resolution and Negotiation Skills for Managers
Price: 20 GBP
Rating: 4.9 (18 reviews)

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Curriculum

Conflict management is a necessary component of managing people. Managers are frequently called upon to mediate conflicts, whether they are team disputes, disagreements between departments, or clashes of ideas. Managers can effectively diffuse tension, handle challenging conversations, and lead everyone back to a productive path with the help of our Conflict Resolution and Negotiation Skills training.

An overwhelming majority of employees (98%) believe conflict resolution training is crucial, and 83% think it enhances role effectiveness. A majority of job candidates (66%) have successfully negotiated a higher starting salary.

There are no theory-heavy lectures or sugar-coated tactics in this training. Rather, it provides concise, straightforward methods designed for time-pressed managers who require answers that truly function—without coming across as a motivational billboard. You’ll acquire the attitude and strategies to manage conflict with less stress and better results, whether you’re resolving staff conflicts or negotiating project goals with stakeholders.

Sneak Peek

Learning Outcomes

Resolve conflicts at work peacefully and speak confidently.
Determine what sets off arguments inside the team or between individuals.
Use tested strategies to steer discussions towards a solution.
Control your emotions and have business-related conversations.
Approach negotiations with a win-win mentality and well-defined goals.
Establish trust by consistently and fairly settling conflicts.

Who is this course for?

Managers are responsible for leading teams and daily operations.
Supervisors dealing with regular team interaction and coordination.
HR professionals overseeing staff relations and employee conduct.
Business owners managing internal communication challenges.
Project managers juggling multiple teams and shifting priorities.
Team leaders wanting to reduce tension and improve collaboration.
Aspiring managers preparing for people management responsibilities.
Anyone in a leadership role who faces workplace disagreements.

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses, including this Conflict Resolution and Negotiation Skills for Managers, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Career Path (UK Salary Averages)

Human Resources Manager – £45,000 per year
Operations Manager – £47,000 per year
Project Manager – £50,000 per year
Team Leader/Supervisor – £30,000 per year
Office Manager – £35,000 per year
Business Development Manager – £52,000 per year

Course Curriculum

The detailed curriculum outline of our Conflict Resolution and Negotiation Skills for Managers is as follows:

Conflict Resolution and Negotiation Skills for Managers

Module 01: Conflict resolution and negotiation
Module 02: Negotiation
Module 03: Importance in professional settings
Module 04: Conclusion
Module 05: Understanding conflict
Module 06: Types of conflict
Module 07: Causes of conflict
Module 08: Conflict styles
Module 09: Conflict responses
Module 10: Choosing effective conflict style
Module 11: Conclusion
Module 12: Conflict resolution models
Module 13: Thomas Kilmann Conflict mode instrument
Module 14: IBR Conflict resolution model
Module 15: Win win negotiation model
Module 16: Conflict transformation model
Module 17: Four step conflict resolution model
Module 18: Steps in collaborative problem solving
Module 19: Strategies for effective collaborative problem solving
Module 20: Benefits of collaborative problem solving
Module 21: Conclusion
Module 22: Communication skills for conflict resolution
Module 23: Conclusion
Module 24: Conflict management strategies
Module 25: Conclusion
Module 26: Negotiation strategies and techniques
Module 27: Post negotiation follow up
Module 28: Conclusion
Module 29: Power dynamics in negotiation
Module 30: Strategies for managing power dynamics
Module 31: Conclusion
Module 32: Ethical consideration in negotiation
Module 33: Conclusion
Module 34: Cross cultural negotiation
Module 35: Conclusion
Module 36: Mediation and Alternative Dispute Resolution
Module 37: Conclusion
Module 38: Conflict resolution in teams and organizations
Module 39: Conclusion
Module 40: Real world applications and case studies
Module 41: Conclusion

Course Curriculum

Conflict Resolution and Negotiation Skills for Managers
	Module 01: Conflict resolution and negotiation	00:06:00
	Module 02: Negotiation	00:01:00
	Module 03: Importance in professional settings	00:04:00
	Module 04: Conclusion	00:01:00
	Module 05: Understanding conflict	00:03:00
	Module 06: Types of conflict	00:03:00
	Module 07: Causes of conflict	00:03:00
	Module 08: Conflict styles	00:06:00
	Module 09: Conflict responses	00:03:00
	Module 10: Choosing effective conflict style	00:03:00
	Module 11: Conclusion	00:01:00
	Module 12: Conflict resolution models	00:01:00
	Module 13: Thomas Kilmann Conflict mode instrument	00:01:00
	Module 14: IBR Conflict resolution model	00:01:00
	Module 15: Win win negotiation model	00:01:00
	Module 16: Conflict transformation model	00:01:00
	Module 17: Four step conflict resolution model	00:01:00
	Module 18: Steps in collaborative problem solving	00:01:00
	Module 19: Strategies for effective collaborative problem solving	00:04:00
	Module 20: Benefits of collaborative problem solving	00:04:00
	Module 21: Conclusion	00:01:00
	Module 22: Communication skills for conflict resolution	00:10:00
	Module 23: Conclusion	00:01:00
	Module 24: Conflict management strategies	00:07:00
	Module 25: Conclusion	00:01:00
	Module 26: Negotiation strategies and techniques	00:03:00
	Module 27: Post negotiation follow up	00:03:00
	Module 28: Conclusion	00:01:00
	Module 29: Power dynamics in negotiation	00:05:00
	Module 30: Strategies for managing power dynamics	00:02:00
	Module 31: Conclusion	00:01:00
	Module 32: Ethical consideration in negotiation	00:08:00
	Module 33: Conclusion	00:01:00
	Module 34: Cross cultural negotiation	00:05:00
	Module 35: Conclusion	00:01:00
	Module 36: Mediation and Alternative Dispute Resolution	00:11:00
	Module 37: Conclusion	00:01:00
	Module 38: Conflict resolution in teams and organizations	00:09:00
	Module 39: Conclusion	00:01:00
	Module 40: Real world applications and case studies	00:07:00
	Module 41: Conclusion	00:01:00