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This Conflict Management Training Course in the workplace training course is designed to train HR professionals, managers and those responsible for managing teams and individuals in how to resolve disputes in a collaborative/teamwork environment.
In this comprehensive training course, you will gain a solid understanding of the principles of conflict management, exploring techniques and strategies for effective conflict resolution to create a positive, productive workforce.
The Conflict Management Course explores the conflict management process in detail, covering key topics such as the Thomas–Kilmann Conflict Mode Instrument (TKI), the leadership skills required for dissolving workplace conflict, and conflict communication theories.
- Accredited, quality CPD training
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with audio voiceover
- Course material developed by qualified professionals
- Self-paced learning accessible via laptop, tablet and smartphone
- 24/7 Learning assistance and tutor support
- Discounts on bulk purchases
Sneak Peek of The Conflict Management Training Course
Who Should Take The Conflict Management Training Course
This Conflict Management Training Course is ideal for those in managerial roles or those who work in the human resource department who are looking to develop their understanding of conflict resolution in the workplace. This would include:
- Team Leaders
- Line Managers
- Supervisors
- Head of departments
- HR professionals
Learning Outcomes
By the end of the Conflict Management Training Course, learners will be able to:
- Resolve any conflict in the workplace in a professional and strategic manner
- Demonstrate an understanding of the Thomas–Kilmann Conflict Mode Instrument (TKI)
- Create a compromising, accommodating, and collaborative working environment
- Define their role in managing conflict and confrontation in the workplace
- Apply the strategies and practical lessons learned in this course to create positive and collaborative working conditions
- Identify and create an effective plan to manage potential situations of conflict in the workplace
Certification
Once you’ve successfully completed your Conflict Management Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £5.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Course Contents
In module one, we will take a look at the definition of confrontation and conflict resolution, and what constitutes workplace conflict.
In module two, we will explore a number of case studies on the theory of conflict resolution in the workplace.
In module three, we will be introduced to the Thomas-Kilmann Conflict Mode Instrument and how to apply his theories of assertiveness and cooperativeness in the workplace.
In module four, we will take an in-depth look at how to create a working environment that encourages positive collaboration and champions inclusivity
In module five, we will look at tools, techniques and strategies for problem-solving and creating a mutual understanding in teamwork.
In module six, we will be focusing on conflict resolution in terms of individual needs.
In module seven, we will learn about the root causes of workplace conflict and typical situations in which workplace conflict occurs.
In module eight, we will take an in-depth look at conflict resolution techniques and will develop essential problem-solving, analytical and strategic thinking skills.
In module nine, we will learn how to create an effective conflict resolution plan and framework.
In module 10, we explore a brief overview of the conflict management process and its fundamental stages.
In this final module, we will explore essential tools for effective conflict workplace management.
Course Curriculum
| Module 01: Getting Started | |||
| Conflict Resolution | 00:01:00 | ||
| Getting Started | 00:01:00 | ||
| Module 02: An Introduction to Conflict Resolution | |||
| An Introduction | 00:04:00 | ||
| Introduction Case Study | 00:01:00 | ||
| Module 03: The Thomas-Kilmann Instrument | |||
| C R Styles with TKI | 00:04:00 | ||
| C R Styles with TKI Case Study | 00:01:00 | ||
| Module 04: Creating an Effective Atmosphere | |||
| Creating an Effective Atmosphere | 00:04:00 | ||
| Creating an Effective Atmosphere Case Study | 00:01:00 | ||
| Module 05: Creating Mutual Understanding | |||
| Creating a Mutual Understanding | 00:03:00 | ||
| Creating a Mutual Understanding Case Study | 00:01:00 | ||
| Module 06: Focusing on Individual Needs | |||
| Focusing on Individual & Shared Needs | 00:04:00 | ||
| Focusing on Individual & Shared Needs Case Study | 00:01:00 | ||
| Module 07: Getting to the Root Cause | |||
| Getting to the Root Cause | 00:05:00 | ||
| Getting to the Root Cause Case Study | 00:01:00 | ||
| Module 08: Generating Options | |||
| Generating Options | 00:03:00 | ||
| Generating Options Case Study | 00:01:00 | ||
| Module 09: Building a Solution | |||
| Building a Solution | 00:04:00 | ||
| Building a Solution Case Study | 00:01:00 | ||
| Module 10: the Short Version of the Process | |||
| The Short Version of the Process | 00:04:00 | ||
| The Short Version of the Process Case Study | 00:01:00 | ||
| Module 11: Additional Tools | |||
| Additional Tools | 00:03:00 | ||
| Additional Tools Case Study | 00:01:00 | ||
| Closing | 00:01:00 | ||
Course Ratings
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- PRIVATE
- 1 year
- Level 2
- Course Certificate
- 51 minutes
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Engaging course
With my recent promotion, I became a line manager. One of the HR executives suggested that I take a course on conflict management. I found the course provided by Training Express. It is an interactive course. I would recommend it to anyone who is working as a team leader or managing people.”
Interesting case studies
The animations were quite interesting. I wish there were longer with further details. Willing to take more courses with you.”
Enjoyed it
I have been working as a supervisor for a while. The course covers a lot of topics on conflict management and collaboration. I definitely enjoyed the course.
As a manager, I have to deal with various emergency situations and sometimes I face critical moments where I need to take an immediate decision. So I was thinking about improving my crisis management skills. Since I had no spare time to take full-time training, I went for online training and took this course from Training Express. It definitely paid off. See how pleased I’m with them to make a time out of my busy schedule for sharing my pleasure with Training Express. Highly recommended for those who are looking for such training.
Various conflicts may arise in the workplace. So, It was necessary for me to learn the conflict management basics. This course helped me a lot in this regard. Highly recommended.