Name: Call Centre Training
Price: 25.00 GBP
Rating: 4.9 (7 reviews)

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Curriculum

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This professional Call Centre Training Course will teach you how to win over clients, close deals faster, deliver engaging presentations and master advanced body language techniques to form strong working relationships.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features of the Call Centre Training course

Our trusted, high quality and affordable Call Centre Training course trains individuals to become experts in their field.

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Call Centre Training course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your Call Centre Training course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses are fully accredited. The content of the Call Centre Training course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.

Course Curriculum

Module 01: Introduction to Call Centre

Introduction to Call Centre

Module 02: Traits of a Call Centre Agent

Traits of a Call Centre Agent

Module 03: Agent and Customer Relationship

Agent and Customer Relationship

Module 04: Telephone Etiquettes

Telephone Etiquettes

Module 05: Communication Skills

Communication Skills

Module 06: Negotiation Techniques

Negotiation Techniques

Module 07: Managing Difficult Clients

Managing Difficult Clients

Module 08: Call Centre Metrics and Benchmarks

Call Centre Metrics and Benchmarks

Module 09: Call Centre Technology and Trends

Call Centre Technology and Trends

Course Curriculum

Module 01: Introduction to Call Centre
	Introduction to Call Centre	00:30:00
Module 02: Traits of a Call Centre Agent
	Traits of a Call Centre Agent	00:30:00
Module 03: Agent and Customer Relationship
	Agent and Customer Relationship	00:30:00
Module 04: Telephone Etiquettes
	Telephone Etiquettes	00:30:00
Module 05: Communication Skills
	Communication Skills	00:30:00
Module 06: Negotiation Techniques
	Negotiation Techniques	00:30:00
Module 07: Managing Difficult Clients
	Managing Difficult Clients	00:30:00
Module 08: Call Centre Metrics and Benchmarks
	Call Centre Metrics and Benchmarks	00:30:00
Module 09: Call Centre Technology and Trends
	Call Centre Technology and Trends	00:30:00